When you think of “hacking,” you probably imagine a dark underground of technical criminals abusing computer skills to break into, steal or deface company data and web sites. When “hacking” is done with telephones, it’s called “phreaking,” and it’s always just as illegal… Or is it? I’m going to tell you about an ethical form of phone phreaking that’s legal, easy, free and — best of all — helps you escape from that prison of automated responses you get when you call many large companies.
http://gethuman.com/us/